A different time, a different country: An instrument for measuring service quality in Singapore's polytechnic libraries-Reference-Cited by-同舟云学术

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A different time, a different country: An instrument for measuring service quality in Singapore's polytechnic libraries

Published:1998-07 Issue:4 Volume:24 Page:296-303
ISSN:0099-1333
Container-title:The Journal of Academic Librarianship
language:en
Short-container-title:The Journal of Academic Librarianship

Author:

Calvert Philip J.

Publisher

Elsevier BV

Subject

Library and Information Sciences,Education

Reference14 articles.

1. Service Quality in Academic Libraries;Hernon,1996

2. Measuring Service Quality: From Theory into Practice;Calvert;Australian Academic & Research Libraries,1997

3. Methods for Measuring Service Quality in New Zealand;Hernon;Journal of Academic Librarianship,1996

4. Library 2000: Investing in a Learning Nation,1994

5. Hernon & Calvert, “Methods for Measuring Service Quality in New Zealand,” pp. 389–391.

Cited by 4 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Improving public library service quality in local city of Indonesia;MATEC Web of Conferences;2018

2. User satisfaction as a quality indicator;Surviving the Future;2009

3. LibQUAL+: Service Quality Assessment in Research Libraries;IFLA Journal;2001-08

4. Service quality and customer satisfaction: An assessment and future directions;The Journal of Academic Librarianship;1999-01

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