Service quality and customer satisfaction: An assessment and future directions-Reference-Cited by-同舟云学术

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Service quality and customer satisfaction: An assessment and future directions

Published:1999-01 Issue:1 Volume:25 Page:9-17
ISSN:0099-1333
Container-title:The Journal of Academic Librarianship
language:en
Short-container-title:The Journal of Academic Librarianship

Author:

Hernon Peter,Nitecki Danuta A.,Altman Ellen

Publisher

Elsevier BV

Subject

Library and Information Sciences,Education

Reference4 articles.

1. A Conceptual Model of Service Quality and Its Implication for Further Research;Parasuraman;Journal of Marketing,1985

2. SERVQUAL: A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality;Zeithaml;Journal of Retailing,1988

3. Delivering Quality Service: Balancing Customer Perceptions and Expectations;Zeithaml,1990

4. Rankings Are Here to Stay; Colleges Can Improve Them;Sanoff;Chronicle of Higher Education,1998

Cited by 55 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Customer Satisfaction and Quality;Reference Module in Social Sciences;2024

2. New Horizons in Bank Mergers: A Quantum Spherical Fuzzy Decision-Making Framework for Analyzing Islamic and Conventional Bank Mergers and Enhancing Resilience;Sustainability;2023-05-10

3. Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review;SHS Web of Conferences;2022

4. Explaining library user loyalty through perceived service quality: What is wrong?;Journal of the Association for Information Science and Technology;2019-11-13

5. Evaluating library service quality of University of Kashmir: a LibQUAL+ survey;Performance Measurement and Metrics;2019-02-04

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