Explaining library user loyalty through perceived service quality: What is wrong?-Reference-Cited by-同舟云学术

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Explaining library user loyalty through perceived service quality: What is wrong?

Published:2019-11-13 Issue:8 Volume:71 Page:954-967
ISSN:2330-1635
Container-title:Journal of the Association for Information Science and Technology
language:en
Short-container-title:Journal of the Association for Information Science and Technology

Author:

Soares‐Silva Danilo¹^ORCID,Moraes Gustavo Hermínio Salati Marcondes²^ORCID,Cappellozza Alexandre³,Morini Cristiano²

Affiliation:

1. São Paulo School of Business AdministrationFundacao Getulio Vargas São Paulo São Paulo Brazil

2. School of Applied ScienceUniversity of Campinas Limeira São Paulo Brazil

3. Social and Applied Sciences CenterMackenzie Presbyterian University São Paulo São Paulo Brazil

Publisher

Wiley

Subject

Library and Information Sciences,Information Systems and Management,Computer Networks and Communications,Information Systems

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/asi.24313

Reference59 articles.

1. Measuring service quality of a public university library in Bangladesh using SERVQUAL

2. Estimating Nonresponse Bias in Mail Surveys

3. Analysis of the factors affecting the quality of service in public libraries in Korea

4. On the evaluation of structural equation models

5. An analysis of library customer loyalty

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1. Staff Affection, the Key Factor in the Loyalty of University Students using Virtual Library Services that are Accessible by a Physical Access Space, in Developing Countries;TEM Journal;2024-02-27

2. Más allá de las estrellas: un análisis cuantitativo de valoraciones y reseñas en Google Maps de las Bibliotecas Públicas Municipales de Valencia (2012-2023);Métodos de informacion;2024-01-25

3. Výzkum uživatelských potřeb v Moravské zemské knihovně;ProInflow;2023-10-31

4. A systematic review of library service quality studies: Models, dimensions, research populations and methods;Journal of Librarianship and Information Science;2023-02-08

5. Exploring the reviews of Google Maps to assess the user opinions about public libraries;Library Management;2022-09-23

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