LibQUAL+: Service Quality Assessment in Research Libraries-Reference-Cited by-同舟云学术

LibQUAL+: Service Quality Assessment in Research Libraries

Published:2001-08 Issue:4 Volume:27 Page:264-268
ISSN:0340-0352
Container-title:IFLA Journal
language:en
Short-container-title:IFLA Journal

Author:

Cook Colleen¹,Thompson Bruce²,Heath Fred³,Thompson Russel⁴

Affiliation:

1. Texas A&M University, Libraries

2. Educational Psychology and Distinguished Research Scholar, Texas A&M University

3. Texas A&M University Libraries, Mail Stop 5000, College Station, Texas 77843, USA

4. Texas A&M University

Publisher

SAGE Publications

Subject

Library and Information Sciences

Link

http://journals.sagepub.com/doi/pdf/10.1177/034003520102700410

Reference11 articles.

1. Valarie A. Zeithaml , A. Parasuraman and Leonard L. Berry, Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press, 1990. 16.

2. A. Parasuraman. "The SERVQUAL Model: Its Evolution and Current Status." Presentation: ARL Symposium on Measuring Service Quality. Washington, DC: October 20, 2000. Available Saturday, April 28, 2001 at: http://www.arl.org/libqual/events/oct2000msq/slides/parasuraman/sld001.htm; Leonard Berry. On Great Service: A Framework for Action . New York: The Free Press, 1995. 35.

3. Measuring service quality at yale university’s libraries

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