Methods for measuring service quality in University Libraries in New Zealand-Reference-Cited by-同舟云学术

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Methods for measuring service quality in University Libraries in New Zealand

Published:1996-09 Issue:5 Volume:22 Page:387-391
ISSN:0099-1333
Container-title:The Journal of Academic Librarianship
language:en
Short-container-title:The Journal of Academic Librarianship

Author:

Hernon Peter,Calvert Philip J.

Publisher

Elsevier BV

Subject

Library and Information Sciences,Education

Reference13 articles.

1. Delivering Quality Service: Balancing Customer Perceptions and Expectations;Zeithaml,1990

2. Service Quality in Academic Libraries;Hernon,1996

3. Service Quality in Academic Libraries;Hernon,1996

4. See, for instance, Hernon & Altman, Service Quality in Academic Libraries, Chapter 3;

5. Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan;Wehmeyer;Journal of Academic Librarianship,1996

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