Saying what we will do, and doing what we say: Implementing a customer service plan-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Saying what we will do, and doing what we say: Implementing a customer service plan

Published:1996 Issue:3 Volume:22 Page:173-180
ISSN:0099-1333
Container-title:The Journal of Academic Librarianship
language:en
Short-container-title:The Journal of Academic Librarianship

Author:

Wehmeyer Susan,Auchter Dorothy,Hirshon Arnold

Publisher

Elsevier BV

Subject

Library and Information Sciences,Education

Reference20 articles.

1. Practical Guide to Customer Service Management and Operations;Patricia Birsner,1982

2. At America's Service;Albrecht,1988

3. Achieving Excellence Through Customer Service;Tschohl,1991

4. Customer Service Operations;Blanding,1991

5. Birsner & Balseley, Practical Guide

Cited by 24 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis;Public Services Quarterly;2018-04-03

2. The McDonaldization of Academic Libraries?;College & Research Libraries;2015-03-01

3. Old wine in a new bottle: customer orientation in librarianship;Reference Services Review;2014-08-05

4. Developing and implementing a service charter for an integrated regional stroke service: an exploratory case study;BMC Health Services Research;2014-03-29

5. Managing a Boutique Library: Taking Liaison to the Next Level;Mergers and Alliances: The Operational View and Cases;2013-09-16

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP