1. The Balanced Scorecard;Kaplan,1996
2. Weighing it up—a literature review for the Balanced Scorecard;Hepworth;Journal of Management Development,1998
3. H. Ahn and P. Dickmeis, Experiences with the introduction of the Balanced Scorecard at ABB Industrie AG, Working Report No. 2000/01, Chair of Industrial Controlling and Environmental Management, University of Aachen, Aachen (2000).
4. The Balanced Scorecard—measures that drive performance;Kaplan;Harvard Business Review,1992
5. Kaplan and Norton (1996) (see Reference 1).