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Logistics service design for cross-border E-commerce using Kansei engineering with text-mining-based online content analysis

  • Published:2017-07 Issue:4 Volume:34 Page:284-302
  • ISSN:0736-5853
  • Container-title:Telematics and Informatics
  • language:en
  • Short-container-title:Telematics and Informatics

Author:

Hsiao Yu-Hsiang,Chen Mu-Chen,Liao Wei-Chien

Funder

Ministry of Science and Technology of Taiwan

Publisher

Elsevier BV

Subject

Electrical and Electronic Engineering,Computer Networks and Communications

Reference48 articles.

1. Partial least squares regression and projection on latent structure regression (PLS Regression);Abdi;Wiley Interdiscip. Rev.: Comput. Stat.,2010

2. A synthesised service quality model with managerial implications;Brogowicz;Int. J. Sci. Technol. Res.,1990

3. Applying Kansei engineering to design logistics services – a case of home delivery service;Chen;Int. J. Ind. Ergon.,2015

4. Applying a Kansei engineering-based logistics service design approach to developing international express services;Chen;Int. J. Phys. Distrib. Logist. Manage.,2015

5. Kansei/affective engineering design: a methodology for profound affection and attractive quality creation;Dahlgaard;TQM J.,2008

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