An object-oriented development method for Customer Knowledge Management Information Systems

Author:

Lin Jyhjong

Publisher

Elsevier BV

Subject

Artificial Intelligence,Information Systems and Management,Management Information Systems,Software

Reference42 articles.

1. Creating an alliance between employees and customers;Baker;Knowledge Management Review,2000

2. Customer relationship leadership: a leadership and motivation model for the twenty-first Century Business;Galbreath;The TQM Magazine,1999

3. R. Woodruff, Customer value: the next source for competitive advantage, Journal of The Academy of Marketing Science 25(2) pp. 139–153.

4. The knowledge link: how firms compete through strategic slliances;Bardaracco,1991

5. Knowledge management case book;Davenport,2002

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