Customer relationship leadership: a leadership and motivation model for the twenty‐first century business-Reference-Cited by-同舟云学术

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Customer relationship leadership: a leadership and motivation model for the twenty‐first century business

Published:1999-06 Issue:3 Volume:11 Page:161-171
ISSN:0954-478X
Container-title:The TQM Magazine
language:en
Short-container-title:The TQM Magazine

Author:

Galbreath Jeremy,Rogers Tom

Publisher

Emerald

Subject

Applied Mathematics,Industrial and Manufacturing Engineering,Strategy and Management,Industrial relations,General Decision Sciences

Reference9 articles.

1. Badaracco, J.L. Jr (1998, “The discipline of building character”, Harvard Business Review, March‐April, p. 116.

2. Bultema, P. (1998, “CRM: the end of the fragmented company”, Customer Support Management, September‐October, p. 14

3. Byrne, J.A. (1998, “Jack”, Business Week, 8 June, p.91.

4. Comeau‐Kirschner, C. (1998, “Making retention work”, Management Review, 8 November.

5. Drucker, P. (1998, “The future has already happened”, The Futurist, November, p. 18.

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