Managing customer life cycle through knowledge management capability: a contextual role of information technology-Reference-Cited by-同舟云学术

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Managing customer life cycle through knowledge management capability: a contextual role of information technology

Published:2016-02-29 Issue:13-14 Volume:28 Page:1559-1583
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Lee Kuo-Wei¹,Lanting Maria Corazon L.²,Rojdamrongratana Maneesap³

Affiliation:

1. Department of Business Administration, National Taichung University of Science and Technology, Taichung, Taiwan

2. Department of Business Administration, National Cheng Kung University, Tainan, Taiwan

3. Department of Business Administration, Southern Taiwan University, Tainan, Taiwan

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1150779

Reference98 articles.

1. Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges

2. Knowledge Management Systems: Issues, Challenges, and Benefits

3. Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues

4. Customer Satisfaction and Shareholder Value

5. Structural equation modeling in practice: A review and recommended two-step approach.

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