Linking complaint management to profit
Author:
Publisher
Emerald
Subject
Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting
Reference28 articles.
1. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
2. Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
3. Recovery from Customer Service Shortfalls
4. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
5. An experimental study of service recovery options
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