Successfully implementing total quality management tools within healthcare: what are the key actions?-Reference-Cited by-同舟云学术

Successfully implementing total quality management tools within healthcare: what are the key actions?

Published:2001-07 Issue:4 Volume:14 Page:157-163
ISSN:0952-6862
Container-title:International Journal of Health Care Quality Assurance
language:en
Short-container-title:International J Health Care QA

Author:

Jackson Sue

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference9 articles.

1. Azzolini, M. and Shillaber, J. (1993), “Internal service quality: winning from the inside out”, Quality Progress, November, pp. 75‐8.

2. Brannan, K. (1998), “Total quality in health care”, Hospital Material Management Quarterly, May, Vol. 19 No. 4, pp. 1‐8.

3. Collard, R. and Sivyer, G. (1990), “Total quality”, Personnel Management, Factsheet 29, May.

4. Clinical governance using a business excellence model

5. Jackson, S., Freer, J. and France, B. (1998), “Managing change and learning that quality is a journey not a destination”, British Journal of Health Care Management, Vol. 4 No. 11, November, pp. 528‐33.

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