Author:
de Ruyter Ko,Wetzels Martin,Bloemer Josée
Subject
Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting
Reference38 articles.
1. Anderson, C.H. (1986, “Hierarchical moderated regression analysis: a useful tool for retail management decisions”,Journal of Retailing, Vol. 62, pp. 186‐203.
2. Anderson, E.W. and Fornell, C. (1994, “A framework for comparing customer satisfaction across individuals and product categories”,Journal of Economic Psychology, Vol. 12, pp. 267‐86.
3. Andreasen, A.R. (1982, “Consumer satisfaction in loose monopolies: the case of medical care”,Journal of Public Policy and Marketing, Vol. 2, pp. 122‐35.
4. Consumer Responses to Dissatisfaction in Loose Monopolies
5. Barnes, J.G. and Cumby, J.A. (1995, “The cost of service: extending the boundaries of accounting systems to enhance customer value”, in Glynn, W. and Barnes, J.G. (Eds),Understanding Services Management, pp. 178‐202.
Cited by
278 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献