Critical Success Factors of TQM in Service Organizations: A Proposed Model
Author:
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
http://www.tandfonline.com/doi/pdf/10.1080/15332969.2010.486700
Reference85 articles.
1. Development and Validation of TQM Implementation Constructs
2. Excellence in service: an empirical study of the UAE banking sector
3. A Theory of Quality Management Underlying the Deming Management Method
4. Evaluating service quality in a UK hotel chain: a case study
5. Critical success factors of TQM implementation in Hong Kong industries
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