Evaluating service quality in a UK hotel chain: a case study

Author:

Antony Jiju,Jiju Antony Frenie,Ghosh Sid

Publisher

Emerald

Subject

Tourism, Leisure and Hospitality Management

Reference8 articles.

1. Identification of the Critical Factors of TQM

2. SERVQUAL and the Northern Ireland hotel sector: a comparative analysis ‐ part 1

3. The new marketing—Developing long-term interactive relationships

4. Service quality: a tutorial

5. Heskett, J.C. et al., (1994), “Putting the service‐profit chain to work”, Harvard Business Review, Vol. 72, March/April, pp. 164‐74.

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