Aspects of Total Quality Management

Abstract

The aim of this chapter is to identify dimensions of total quality management (TQM), which are related to excellence in quality. The identified dimensions are expected to lead to a successful implementation of techniques and customer focus approaches and to teacher effectiveness. In favor of this purpose, the authors have chosen a qualitative and quantitative research approach. The research participants were teachers of general secondary education and teachers at vocational technical schools that include fields of hotel management and professions which belong to the field of tourism education. The importance of this study is revealed through research findings which highlight perceptions of quality with respect to the teaching environment. Teacher involvement in quality improvement educational activities will make them more effective in teaching and school practices. Quality can create an environment where all members of the school community work jointly together to provide students with the resources they need to meet up present and prospect academic and societal requirements.