Impact of customer experience on loyalty: a multichannel examination
Author:
Affiliation:
1. Faculty of Business Administration, University of Moncton, Moncton, Canada
2. School of Business and Management, ESG – University of Quebec in Montreal, Montreal, Canada
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2017.1322959
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1. Memorable Customer Experience: Examining the Effects of Customers Experience on Memories and Loyalty in Malaysian Resort Hotels
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4. Effet de la valeur perçue de magasinage sur le comportement du consommateur : Cas d'un point de vente spécialisé
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