The physical frictionless experience: a slippery slope for experience memorability of retail services?-Reference-Cited by-同舟云学术

The physical frictionless experience: a slippery slope for experience memorability of retail services?

Published:2022-09-20 Issue: Volume: Page:1-30
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Phillips Chelsea¹^ORCID,Russell-Bennett Rebekah¹,Kowalkiewicz Marek²

Affiliation:

1. School of Advertising, Marketing and Public Relations, Centre for Behavioural Economics, Society and Technology, Queensland University of Technology, Brisbane, Australia

2. School of Management, Centre for Future Enterprise, Queensland University of Technology, Brisbane, Australia

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2022.2119222

Reference110 articles.

1. Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism

2. Amazon. (2019). Amazon Go. Retrieved November 10, 2019, from https://www.amazon.com/b?ie=UTF8&node=16008589011

3. Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry

4. Toward a Conceptualization of Customer Productivity: The Customer's Perspective on Transforming Customer Labor into Customer Outcomes Using Technology-Based Self-Service Options

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