Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry-Reference-Cited by-同舟云学术

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Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry

Published:1994-12 Issue:4 Volume:70 Page:367-381
ISSN:0022-4359
Container-title:Journal of Retailing
language:en
Short-container-title:Journal of Retailing

Author:

Andaleeb Syed Saad,Basu Amiya K.

Publisher

Elsevier BV

Subject

Marketing

Reference26 articles.

1. Dimensions of Consumer Expertise;Alba;Journal of Consumer Research,1987

2. Marketing as Exchange;Bagozzi;Journal of Marketing,1975

3. Exchange and Power in Social Life;Blau,1964

4. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions;Boulding;Journal of Marketing Research,1993

5. Improving the Measurement of Service Quality;Brown;Journal of Retailing,1993

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