What Makes People Feel Empathy for AI Chatbots? Assessing the Role of Competence and Warmth
Author:
Affiliation:
1. Department of Clothing & Textiles, Chungnam National University, Daejeon, South Korea
2. Departmnet of Fashion Design, Konkuk University Glocal Campus, Chungju, South Korea
Publisher
Informa UK Limited
Subject
Computer Science Applications,Human-Computer Interaction,Human Factors and Ergonomics
Link
https://www.tandfonline.com/doi/pdf/10.1080/10447318.2023.2219961
Reference85 articles.
1. Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter
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3. I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
4. The Effect of Behavioral Realism and Form Realism of Real-Time Avatar Faces on Verbal Disclosure, Nonverbal Disclosure, Emotion Recognition, and Copresence in Dyadic Interaction
5. Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model
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