Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model-Reference-Cited by-同舟云学术

Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model

Author:

Belanche Daniel¹^ORCID,Casaló Luis V.²^ORCID,Schepers Jeroen³^ORCID,Flavián Carlos¹^ORCID

Affiliation:

1. Department of Marketing Management, Faculty of Economy and Business University of Zaragoza Zaragoza Spain

2. Department of Marketing Management, Faculty of Business and Public Management University of Zaragoza Huesca Spain

3. Innovation, Technology Entrepreneurship & Marketing (ITEM) group Eindhoven University of Technology Eindhoven The Netherlands

Funder

Gobierno de Aragón

Ministerio de Ciencia, Innovación y Universidades

Publisher

Wiley

Subject

Marketing,Applied Psychology

Link

Reference130 articles.

3. Only thing that matters;Albrecht K.;Executive Excellence,1992

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