Determining critical service quality from the view of performance influence
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783363.2013.835635
Reference47 articles.
1. The relationship between service quality and retention within the automated and traditional contexts of retail banking
2. Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey
3. The Antecedents and Consequences of Customer Satisfaction for Firms
4. A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
5. Optimal scaling for ordered categories
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