Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783363.2012.661136
Reference48 articles.
1. SERVQUAL revisited: a critical review of service quality
2. The role of expectations in patients' hospital assessments
3. Measuring Service Quality in the Car Service Industry: Building and Testing an Instrument
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