Author:
Al‐Hawari Mohammad,Ward Tony,Newby Leonce
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management,Business, Management and Accounting (miscellaneous)
Reference56 articles.
1. Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece
2. The effect of automated service quality on bank financial performance and the mediating role of customer retention
3. The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction
4. Al‐Hawari, M., Hartley, N. and Ward, T. (2005), “Measuring banks' automated service quality: a confirmatory factor analysis approach”,Marketing Bulletin, Vol. 16 No. 1.
5. Anderson, J. and Gerbing, W. (1988), “Structural equation modelling in practice: a review and recommended two stage approach”,Psychological Bulletin, Vol. 27 No. 1, pp. 5‐24.
Cited by
55 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献