Customer Delight: A Review and Agenda for Research
Author:
Affiliation:
1. Cameron School of Business, University of North Carolina Wilmington, Wilmington, NC,
2. Collat School of Business, University of Alabama Birmingham, Birmingham, AL,
Publisher
Informa UK Limited
Subject
Marketing
Link
https://www.tandfonline.com/doi/pdf/10.1080/10696679.2019.1577686
Reference57 articles.
1. Enhancing Service Loyalty
2. The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity
3. Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks
4. Customer delight in a retail context: investigating delightful and terrible shopping experiences
5. Delight and the grateful customer: beyond joy and surprise
Cited by 59 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. How do customers react to preferential treatment? An affective events theory and time-lagged survey;Journal of Retailing and Consumer Services;2024-09
2. Customer gratitude expressions and FLEs’ prosocial behavior: insights from delighted customers;Journal of Services Marketing;2024-08-22
3. Re-imagining delightful experiences in “New Normal” conditions: A systematic critical review and future research agenda;International Journal of Hospitality Management;2024-07
4. The quest for delightful experiences and profitable enterprises: how customer delight impacts financial performance;Journal of Service Theory and Practice;2024-07-01
5. Role of influencer–follower congruence in influencing followers’ food choices and brand advocacy: mediating role of perceived trust;British Food Journal;2024-05-28
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3