The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity

Author:

Ali FaizanORCID,Kim Woo Gon,Ryu Kisang

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference74 articles.

1. Evaluating the services of Malaysian hotels from the leisure traveler's perspectives;Ahmad;Jurnal Pengurusan,2008

2. A comparative study of CB-SEM and PLS-SEM for theory development in hospitality research;Ali,2015

3. Examining the influence of customer experience on delight, satisfaction and loyalty in theme parks;Ali,2015

4. The relationships between national identity, hospitality, and satisfaction among foreign hotel guests;Ariffin;Journal of Travel and Tourism Marketing,2015

5. The relationship between airport image, national identity and passengers delight: A case study of the Malaysian low cost carrier terminal (LCCT);Ariffin;Journal of Air Transport Management,2013

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