Getting to the heart of the debate: TQM and middle manager autonomy-Reference-Cited by-同舟云学术

Getting to the heart of the debate: TQM and middle manager autonomy

Published:2009-04 Issue:4 Volume:20 Page:445-466
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Psychogios Alexandros G.,Wilkinson Adrian,Szamosi Leslie T.

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

http://www.tandfonline.com/doi/pdf/10.1080/14783360902781949

Reference100 articles.

1. Embedding organisational quality improvement through middle manager ownership

2. Bartlett, B. 1983. “Success and failure in quality circles: A study of 25 companies”. Cambridge: Occasional paper, Employment Relations Resource Centre.

3. Quality counts in services, too

4. The service-quality puzzle

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