Wine and satisfaction with fine dining restaurants: an analysis of tourist experiences from user generated content on TripAdvisor
Author:
Affiliation:
1. School of Business Administration and Social Sciences, Lulea University of Technology, Lulea, Sweden
2. Department of Corporate Communication, University of Malta, Msida, Malta
Publisher
Informa UK Limited
Subject
Horticulture,Food Science
Link
https://www.tandfonline.com/doi/pdf/10.1080/09571264.2020.1764919
Reference66 articles.
1. The dining experience: do restaurants satisfy customer needs?
2. “Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content
3. A Brand Loyalty Model Involving Cognitive, Affective, and Conative Brand Loyalty and Customer Satisfaction
4. Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice
5. Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix
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