The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service

Author:

Hau Le Nguyen,Tram Anh Pham Ngoc,Thuy Pham Ngoc

Funder

Vietnam National University HoChiMinh City

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Reference106 articles.

1. Ahn J, Rho T (2014) Influence of customer–firm relationships on customer participation in the service industry. Serv Bus: Int J. doi: 10.1007/s11628-014-0258-6

2. Alam I (2011) Process of customer interaction during new service development in an emerging country. Serv Ind J 31(16):2741–2756

3. Alejandro L, Forden E, Oh E, Peterson J, Pham S, Reisman M, Serletis G, Vu D, Wohl I (2012) An overview and examination of the Vietnamese service sector. Working paper: International Trade Commission, Washington, DC

4. Aliman NK, Mohamad WN (2013) Perceptions of service quality and behavioral intentions: a mediation effect of patient satisfaction in the private health care in Malaysia. Int J Mark Stud 5(4):15–29

5. Anderson L, Ostrom AL, Corus C, Fisk RP, Gallan AS, Giraldoe M, Mende M, Mulder M, Rayburn SW, Rosenbaum MS, Shirahada K, Williams JD (2013) Transformative service research: an agenda for the future. J Bus Res 66(8):1203–1210

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