The Impact of Operant Resources on the Task Performance of Learners via Knowledge Management Process

Abstract

In human resource management, training is considered one of the most effective ways to improve employees’ task performance. However, the effectiveness of training depends mostly on the resources and effort of learners, especially the operant resources. This study investigates the influence of operant resources on individual task performance within the framework of knowledge management. Building on existing research, a quantitative model was developed and tested using data from 296 Vietnamese managers and senior employees. Data analysis employed SPSS 21 and AMOS 24 software. The findings provide strong support for all nine proposed hypotheses, demonstrating a positive impact of operant resources on both learner behavior and subsequent task performance. The research highlights the significant role of individual operant resources in enhancing learning outcomes and employee effectiveness. Managerial implications are derived from these results, offering practical guidance for businesses to improve training activities and ultimately boost employee task performance.