The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations-Reference-Cited by-同舟云学术

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The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations

Published:2024-08-28 Issue: Volume: Page:
ISSN:1862-8516
Container-title:Service Business
language:en
Short-container-title:Serv Bus

Author:

Peng Jiamin,Huang Lingwen,Guo Yujuan,Yang Xiaoyun,Chen Yue

Funder

National Natural Science Foundation of China

Natural Science Foundation of the Guangdong Province of China

Philosophy and Social Science Planning Project of Guangdong Province, China

Publisher

Springer Science and Business Media LLC

Link

https://link.springer.com/content/pdf/10.1007/s11628-024-00569-9.pdf

Reference67 articles.

1. Almathami HKY, Win KT, Vlahu-Gjorgievska E (2020) Barriers and facilitators that influence telemedicine-based, real-Time, online consultation at patients’ homes: systematic literature review. J Med Internet Res 22(2):e16407. https://doi.org/10.2196/16407

2. Bell SJ, Eisingerich AB (2007) The paradox of customer education: customer expertise and loyalty in the financial services industry. Eur J Mark 41(5/6):466–486. https://doi.org/10.1108/03090560710737561

3. Boissy A, Windover AK, Bokar D, Karafa M, Neuendorf K, Frankel RM, Merlino J, Rothberg MB (2016) Communication skills training for physicians improves patient satisfaction. J Gen Intern Med 31:755–761. https://doi.org/10.1007/s11606-016-3597-2

4. Buller MK, Buller DB (1987) Physicians’ communication style and patient satisfaction. J Health Soc Behav 28(4):375–388. https://doi.org/10.2307/2136791

5. Cambra-Fierro JJ, Fuentes-Blasco M, Huerta-Álvarez R, Olavarría A (2021) Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy. Serv Bus 15:467–491. https://doi.org/10.1007/s11628-021-00448-7

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