Influence of customer–firm relationships on customer participation in the service industry
Author:
Publisher
Springer Science and Business Media LLC
Subject
Strategy and Management,Business and International Management
Link
http://link.springer.com/content/pdf/10.1007/s11628-014-0258-6.pdf
Reference77 articles.
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4. Beatty S, Mayer M, Coleman JE, Reynolds KE, Lee J (1996) Customer–sales associate retail relationship. J Retail 72(Autumn):223–247
5. Bendapudi N, Berry LL (1997) Customers’ motivations for maintaining relationships with service providers. J Retail 73(1):15–37
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