Customers’ zone of tolerance for retail stores
Author:
Publisher
Springer Science and Business Media LLC
Subject
Strategy and Management,Business and International Management
Link
http://link.springer.com/content/pdf/10.1007/s11628-011-0105-y.pdf
Reference94 articles.
1. An M, Noh Y (2009) Airline customer satisfaction and loyalty: impact of in-flight service quality. Serv Bus 3(3):293–307. doi: 10.1007/s11628-009-0068-4
2. Anitsal I, Paige RC (2006) An exploratory study on consumer perceptions of service quality in technology-based self-service. Serv Mark Q 27(3):53–67. doi: 10.1300/J396v27n03_04
3. Antonacopoulou E, Kandampully J (2000) Alchemy: the transformation to service excellence. Learn Organ 7(1):13–22. doi: 10.1108/09696470010313641
4. Aulakh PS, Kotabe M (1993) An assessment of theoretical and methodological developments in international marketing. J Int Mark 1(2):5–28
5. Babakus E, Boller GW (1992) An empirical assessment of the SERVQUAL scale. J Bus Res 24(3):253–268
Cited by 14 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Research on Affective Interaction in Mini Public Transport Based on IPA-FMEA;Sustainability;2023-04-22
2. Research on Consumer Purchasing Channel Choice Based on Product Tolerance: The Mediating Role of Rationalization;Frontiers in Psychology;2022-05-12
3. Domestic confinement crisis and its un-intensifying effect on service quality expectations towards e-stores: the case of the COVID-19 pandemic in Mexico;The International Review of Retail, Distribution and Consumer Research;2022-03-13
4. Digital Technology in Retail;Handbook of Research on Disruptive Innovation and Digital Transformation in Asia;2021
5. Toward a theoretical framework of service experience: perspectives from customer expectation and customer emotion;Total Quality Management & Business Excellence;2019-03-27
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3