Airline customer satisfaction and loyalty: impact of in-flight service quality-Reference-Cited by-同舟云学术

Airline customer satisfaction and loyalty: impact of in-flight service quality

Published:2009-07-11 Issue:3 Volume:3 Page:293-307
ISSN:1862-8516
Container-title:Service Business
language:en
Short-container-title:Serv Bus

Author:

An Myungsook,Noh Yonghwi

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Link

http://link.springer.com/content/pdf/10.1007/s11628-009-0068-4.pdf

Reference34 articles.

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3. Butcher K, Kayani A (2008) Waiting for service: modeling the effectiveness of service interventions. Serv Bus 2(2):153–165

4. Carman J (1990) Consumer perception of service quality: an assessment of the SERVQUAL dimensions. J Retail 66(1):33–55

5. Chang D (2002) A study on evaluating Korean international airports’ service quality and critical service quality factors for customers’ satisfaction. J Korean Soc Qual Manag 30(4):26–43

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