An Exploratory Study on Consumer Perceptions of Service Quality in Technology-Based Self-Service
Author:
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
http://www.tandfonline.com/doi/pdf/10.1300/J396v27n03_04
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1. Customer contact and the evaluation of service experiences: Propositions and implications for the design of services
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3. Servicescapes: The Impact of Physical Surroundings on Customers and Employees
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