Service Productivity, Satisfaction, and the Impact on Service Firm Performance-Reference-Cited by-同舟云学术

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Service Productivity, Satisfaction, and the Impact on Service Firm Performance

Published:2020-10-01 Issue:4 Volume:41 Page:344-357
ISSN:1533-2969
Container-title:Services Marketing Quarterly
language:en
Short-container-title:Services Marketing Quarterly

Author:

Rew Dongjun¹,Siguaw Judy A.²,Sheng Xiaojing³

Affiliation:

1. Davis School of Business, Colorado Mesa University, Grand Junction, Colorado, USA

2. College of Business, East Carolina University, Greenville, North Carolina, USA

3. College of Business and Entrepreneurship, The University of Texas Rio Grande Valley, Edinburg, Texas, USA

Publisher

Informa UK Limited

Subject

Business, Management and Accounting (miscellaneous)

Link

https://www.tandfonline.com/doi/pdf/10.1080/15332969.2020.1830640

Reference50 articles.

1. Measuring Brand Equity Across Products and Markets

2. Service production process: implications for service productivity

3. Revenue Premium as an Outcome Measure of Brand Equity

4. A multi-level examination of quality-focused human resource practices and firm performance: evidence from the US healthcare industry

5. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

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4. The effects of commitment and trust on the relationship between service quality and university brand loyalty in time of crisis;Journal of Marketing for Higher Education;2023-07-26

5. Job Satisfaction and Politics in the Modern Workplace: An Empirical Examination of the Moderating Effects of Gender and Age on the Perception of Organizational Politics-Job Satisfaction Relationship;Employee Responsibilities and Rights Journal;2023-04-13

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