Toward a theoretical framework of service experience: perspectives from customer expectation and customer emotion
Author:
Affiliation:
1. Department of Information Management, Tamkang University, New Taipei City, Taiwan
2. Department of Management Information Systems, National Chengchi University, Taipei, Taiwan
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2019.1596021
Reference54 articles.
1. Exploring the experience value of museum visitors as a co-creation process
2. Can the public expectation of emotion cause that emotion?1
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4. Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing
5. Small details that make big differences
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