How to Delight Your Customers-Reference-Cited by-同舟云学术

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How to Delight Your Customers

Published:2005-10 Issue:1 Volume:48 Page:129-151
ISSN:0008-1256
Container-title:California Management Review
language:en
Short-container-title:California Management Review

Author:

Berman Barry

Publisher

SAGE Publications

Subject

Strategy and Management

Link

http://journals.sagepub.com/doi/pdf/10.2307/41166331

Reference50 articles.

1. Towards a better understanding of service excellence

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