Emotion und Interaktion – Zwei Säulen der Servicegestaltung
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Publisher
Springer Fachmedien Wiesbaden
Link
https://link.springer.com/content/pdf/10.1007/978-3-658-41813-7_9
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1. Nachhaltiges Erleben – Event, Tourismus und Gastronomie;Forum Dienstleistungsmanagement;2024
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