Salesperson empathy, ethical behaviors, and sales performance: the moderating role of trust in one's manager
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Human Factors and Ergonomics
Link
http://www.tandfonline.com/doi/pdf/10.1080/08853134.2015.1010541
Reference69 articles.
1. Salesperson Empathy and Listening: Impact on Relationship Outcomes
2. Examining the effect of salesperson service behavior in a competitive context
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4. Estimating Nonresponse Bias in Mail Surveys
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