Spokespersons’ Nonverbal Behavior in Times of Crisis: The Relative Importance of Visual and Vocal Cues
Author:
Funder
Agentschap voor Innovatie door Wetenschap en Technologie
Publisher
Springer Science and Business Media LLC
Subject
Social Psychology
Link
http://link.springer.com/article/10.1007/s10919-018-0284-5/fulltext.html
Reference74 articles.
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3. Arpan, L. M. (2002). When in Rome? The effects of spokesperson ethnicity on audience evaluation of crisis communication. Journal of Business Communication, 39(3), 314–339.
4. Arpan, L. M., & Pompper, D. (2003). Stormy weather: Testing “stealing thunder” as a crisis communication strategy to improve communication flow between organizations and journalists. Public Relations Review, 29(3), 291–308.
5. Arpan, L. M., & Roskos-Ewoldsen, D. R. (2005). Stealing thunder: Analysis of the effects of proactive disclosure of crisis information. Public Relations Review, 31(3), 425–433.
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