Hotel managers’ perceptions towards the use of robots: a mixed-methods approach
Author:
Publisher
Springer Science and Business Media LLC
Subject
Social Sciences (miscellaneous),General Computer Science
Link
https://link.springer.com/content/pdf/10.1007/s40558-020-00187-x.pdf
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3. Bhimasta RA, Kuo PY (2019) What causes the adoption failure of service robots? A case of Henn-na Hotel in Japan. In: Adjunct proceedings of the 2019 ACM international joint conference on pervasive and ubiquitous computing and proceedings of the 2019 ACM international symposium on wearable computers, pp 1107–1112. https://dl.acm.org/doi/abs/10.1145/3341162.3350843
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5. Choi S, Liu SQ, Mattila AS (2019) “How may I help you?” Says a robot: examining language styles in the service encounter. Int J Hosp Manag 82:32–38
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