Application and Consequences of Service Robots in Tourism and Hospitality Scenarios: A Systematic Literature Review-Reference-Cited by-同舟云学术

Application and Consequences of Service Robots in Tourism and Hospitality Scenarios: A Systematic Literature Review

Published:2023-12-28 Issue: Volume: Page:1-23
ISSN:1528-008X
Container-title:Journal of Quality Assurance in Hospitality & Tourism
language:en
Short-container-title:Journal of Quality Assurance in Hospitality & Tourism

Author:

Cheong Fan¹²^ORCID,Huang Qiyan³^ORCID,Ye Huiyue⁴^ORCID,Law Rob⁴^ORCID

Affiliation:

1. School of Liberal Arts, Macau University of Science and Technology, Macau, Taipa, China

2. Asia-Pacific Academy of Economics and Management, University of Macau, Macau, China

3. Asia-Pacific Academy of Economics and Management; Department of Accounting and Information Management, Faculty of Business Administration, University of Macau, Macau, China

4. Asia-Pacific Academy of Economics and Management; Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macau, China

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2023.2300119

Reference53 articles.

1. Ackerman E. Guizzo E. & Shi F. (2020). Robots Help Keep Medical Staff Safe at COVID-19 hospital . IEEE Spectrum. Retrieved from https://spectrum.ieee.org/automaton/robotics/robotics-hardware/video-friday-ubtech-robots-covid-19-shenzhen-hospital.

2. Moderating Effects of Tourists’ Novelty-Seeking Tendencies on Destination Image, Visitor Satisfaction, and Short- and Long-Term Revisit Intentions

3. BBC. (2020). June 26. Robots ‘to replace up to 20 million factory jobs’ by 2030. BBC News. https://www.bbc.com/news/business-48760799

4. Beware hospitality industry: the robots are coming

5. Service robots: value co-creation and co-destruction in elderly care networks