Identifying quality improvement opportunities using patient complaints: Feasibility of using a complaints taxonomy in a metropolitan maternity service-Reference-Cited by-同舟云学术

Identifying quality improvement opportunities using patient complaints: Feasibility of using a complaints taxonomy in a metropolitan maternity service

Published:2019-08-14 Issue:5 Volume:24 Page:184-195
ISSN:2516-0435
Container-title:Journal of Patient Safety and Risk Management
language:en
Short-container-title:Journal of Patient Safety and Risk Management

Author:

Nowotny Benjamin M¹²,Loh Erwin³⁴,Davies-Tuck Miranda¹²,Hodges Ryan¹⁵,Wallace Euan M¹²

Affiliation:

1. Department of Obstetrics and Gynaecology, The Ritchie Centre, School of Clinical Sciences, Monash University, Clayton, Australia

2. Victorian Department of Health and Human Services, Safer Care Victoria, Melbourne, Australia

3. St Vincent’s Health Australia, East Melbourne, Victoria, Australia

4. Monash Centre for Health Research and Implementation, Monash University, Melbourne, Australia

5. Monash Health, Clayton, Australia

Publisher

SAGE Publications

Link

http://journals.sagepub.com/doi/pdf/10.1177/2516043519869447

Reference73 articles.

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5. Pichert JW, Hickson G, Moore I. Using patient complaints to promote patient safety. In: Henricksen K, Battles J, Keyes M, et al. (eds)Advances in Patient Safety: New Directions and Alternative Approaches(Vol. 2: Culture and Redesign). Rockville, MD: Agency for Healthcare Research and Quality, 2008. https://www.ncbi.nlm.nih.gov/books/NBK43703/ (accessed 31/07/2019).

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