The Perils of Service Contract Divestment: When and Why Customers Seek Revenge and How It Can Be Attenuated
Author:
Affiliation:
1. Faculty of Business and Economics, University of Goettingen, Goettingen, Germany
2. School of Communication, Journalism and Marketing, Massey University, Auckland, New Zealand
Abstract
Publisher
SAGE Publications
Subject
Organizational Behavior and Human Resource Management,Sociology and Political Science,Information Systems
Link
http://journals.sagepub.com/doi/pdf/10.1177/1094670519835312
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