Human Resource Challenges in Human Service and Community Development Organizations

Abstract

Nonprofit managers often report difficulties in hiring and retaining top-quality professional staff members. The goals of this study were to assess the seriousness of the problems and to identify some best practices that can be used by nonprofit managers. The study focused on small and mid-sized nonprofits in the human service and community development fields in Allegheny County, Pennsylvania. Although the problems identified were not of crisis proportion, organizations faced particular difficulties in hiring and retaining staff members in information technology and development. Use of contemporary recruitment techniques, including the Internet, was surprisingly limited, but some organizations had creative approaches to retaining valued employees.