Organizational Culture, Employee Motivation, Workload and Employee Performance: A Mediating Role of Communication

Abstract

This study investigates the mediating role of communication in the relationship between organizational culture, employee motivation, and workload on employee performance in Batam Port Management Partnership and Business Development Section, Indonesia. The study used a quantitative approach involving 50 Batam ports, Indonesia. A total of 150 respondents participated in this study and were collected by distributing the questionnaire. The data were analyzed with structural equation modelling – partial least square (SEM-PLS). The result of this study indicated that organizational culture and communication have a significant positive relationship with employee performance. Besides that, motivation and workload do not significantly affect employee performance. Also, communication mediates the relationship between workload and employee performance. In conclusion, the present study proved that communication is a significant factor in determining employee performance and plays a significant role as mediating variable between workload and employee performance. This study contributes significantly to the theory and government policy regarding human resource development. In addition, this study can assist the Batam port in increasing employee performance through communication.