Understanding Service Quality, Customer Satisfaction and Banking Behaviour from an E-Banking Perspective: An Empirical Approach-Reference-Cited by-同舟云学术

Understanding Service Quality, Customer Satisfaction and Banking Behaviour from an E-Banking Perspective: An Empirical Approach

Published:2022-10-11 Issue: Volume: Page:
ISSN:
Container-title:2022 International Conference on Sustainable Islamic Business and Finance (SIBF)
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Author:

Jaiwani Megha¹,Gopalkrishnan Santosh¹,Mohanty Shiba Prasad¹,Murthy Nilaya²

Affiliation:

1. Symbiosis Institute of Business Management - Pune Symbiosis International University Pune,India

2. IndSearch Institute of Management Studies & Research & Symbiosis Institute of Business Management - Pune Symbiosis International University,Pune,India

Funder

University of Bahrain

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/9939563/9939669/09939858.pdf?arnumber=9939858

Reference52 articles.

1. Impact of marketing activities on relationship quality in the Malaysian banking sector

2. Role of trialability in B2B e-business adoption: theoretical insights from two case studies

3. E-satisfaction and e-loyalty: A contingency framework

4. Determination of Internet Banking Customer Satisfaction - Study at SOE Bank in Indonesia

5. Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

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