Customer switching behavior among Indonesian Muslims: Evidence from the merger of Indonesia’s State-owned Islamic banks-Reference-Cited by-同舟云学术

Customer switching behavior among Indonesian Muslims: Evidence from the merger of Indonesia’s State-owned Islamic banks

Published:2023-12-03 Issue:3 Volume:10 Page:
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Mochlasin Mochlasin¹^ORCID,Nadia Hasbullah Nornajihah²^ORCID,Muthohar Ahmad Mifdlol³^ORCID,Anwar Saiful⁴^ORCID

Affiliation:

1. Department of Islamic Economics, IAIN Salatiga, Central Java, Indonesia

2. Department of Marketing and Management, UiTM Malaka, Malaka, Malaysia

3. Department of Sharia Accounting, IAIN Salatiga, Central Java, Indonesia

4. Doctoral Accounting Program, Airlangga University, Surabaya, Indonesia

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2023.2287781

Reference130 articles.

1. Service Quality, Shariah Compliance and Customer Satisfaction of Islamic Banking Services in Malaysia

2. The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking services: mediating role of service quality

3. ES-QUAL model and customer satisfaction in online banking: evidence from multivariate analysis techniques

4. Satisfaction of Pakistan’s Islamic banking system during the COVID-19 pandemic Logistic model-based identification of the determinants to improve customer

5. The Impact of Customer Satisfaction on Loyalty in Jordanian Banks: The Mediating Role of Corporate Reputation